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Services from A to Z

A

Accommodation

Congress and Tourismus-Zentrale Nürnberg
Entrance Mitte, Info-Counter
Phone +49 (0)911 8606-4600

Opening hours during the fair:
Tue 29.01. – Sun 03.02.2013: 9:00 a.m. – 6:00 p.m.
Mon 04.02.2013: 9:00 a.m. – 5:00 p.m.

City Office
Königstraße 93
Phone +49 (0)911 2336-0
Fax +49 (0)911 2336166
zv(at)ctz-nuernberg.de
www.tourismus.nuernberg.de

Opening hours during the fair:
Tue 29.01. – Fri 01.02.2013: 8:00 a.m. – 10:00 p.m.
Sat 02.02. – Mon 04.02.2013: 9:00 a.m. – 7:00 p.m.

Airbnb connects people to unique travel experiences, at any price point, in more than 26,000 cities and 192 countries. Also during the International Toy Fair there is a wide range of private accommocation in Nuremberg.
http://bit.ly/airbnb_nuremberg

App

See "Spielwarenmesse App"

ATM

Entrance Mitte
Entrance Ost

B

Bank

Sparkasse Nürnberg
Service-Center Mitte, Ground Floor, Counter Hall
Phone +49 (0)911 8606-6132

Opening hours:
Tue 29.01. – Mon 04.02.2013: 9:00 a.m. – 6:00 p.m.

Bakery Service

Mobile pastry and snack service on wheel
Lehrieder Catering-Party Service GmbH & Co. KG

During the fair at Jasmin Savasal:
Phone +49 (0)911 8606-6114
info(at)lehrieder.de

Breakdown Service (ADAC)

24 hours
Phone +49 (0)1802 222222

BusinessLounge

Internet service / web workstations / copy, printing and fax services
Entrance NCC Mitte, Ground Floor

Opening hours:
Internet service / web workstations:
Mon 28.01.2013: 1:00 p.m. - 5:00 p.m.
Tue 29.01. - Mon 04.02.2013: 8:30 a.m. - 5:00 p.m.

Phone +49 (0)911 8606-6191
Fax +49 (0)911 8606-4623

C

Cafés/ Cafeterias

Coffee Shop NCC Ost, Entrance Ost in front of registration – opened from 7:30 a.m.
NCC Mitte, Entrance Mitte in front of registration – opened from 7:30 a.m.
Games-Café (Hall 10.0, stand B-05)
Cafébar Lehrieder (Foyer Hall 11.0)
Service 1
Service 1/2
Service 4/5
Piacetto (Café mobil) passage 5/6
Service 6/7 open during assembly on Mon 21.01.2013
Service 7 (Pizzeria)
Service 8/9 open during assembly on Mon 28.01.2013
Cafébar Lilly (Hall 9, E-21/F-20)
Service 9
NEC Café Hall 11.1
Hall 12.0
Bistro below Room Brüssel
"Sandwicheria" in Service 4/5
Hot-Dog-stall in Service 6/7
Espressobar in Service 2/3/4
Sportsbar im Service 2/3/4 (cocktails, milkshakes, fresh juices)

Camping Site

Directly at "Große Strasse"

Knaus Campingpark Nürnberg
Hans-Kalb-Straße 56
90471 Nürnberg
Phone +49 (0)911 9812717
Fax +49 (0)911 9812718
nuernberg(at)knauscamp.de
www.knauscamp.de

Car Rental

Europcar Autovermietung GmbH
Ulmenstraße 48
90443 Nürnberg
Phone +49 (0)911 214930
Fax +49 (0)911 2149366

During the fair:
Service-Center Mitte Ground Floor, Counter Hall

Opening hours:
Tue 29.01. – Mon 04.02.2013: 9:00 a.m. – 5:00 p.m.

Cash Dispensers

Entrance Mitte
Entrance Ost

Catering

Food and drink for receptions and conferences, delivery service to the stands:

Gaststättenbetriebe Kurt Lilly GmbH
Phone +49 (0)911 984800
Fax +49 (0)911 9848029
info@lilly-ist-lecker.de

Lehrieder Catering-Party Service GmbH & Co KG
Phone +49 (0)911 8606-6114
Fax +49 (0)911 8606-6115
info(at)lehrieder.de

Catalogue

Available at all information counters and cash desks

Church Service

Stand of Stadtmission Nürnberg in Service 1/Mitte in front of Hall 1

Ecumencial service in German and English
Sun 03.02.2013: 1:15 p.m. – 2:00 p.m.
NCC Mitte, Room Nizza, Level 1

Child Care

NCC West, level 0
Room Venedig (please follow the signs "Day Care Center")

Opening hours:
Wed 30.01. – Mon 04.02.2013: 8:00 a.m. – 6:00 p.m.

Cigarettes, Tobacco

See "Newspapers, Magazines"

City Information

Congress and Tourismus-Zentrale Nürnberg
Entrance Mitte, Info-Counter
Phone +49 (0)911 8606-4600

Opening hours during the fair:
Tue 29.01. – Sun 03.02.2013: 9:00 a.m. – 6:00 p.m.
Mon 04.02.2013: 9:00 a.m. – 5:00 p.m.

City Office
Königstr. 93
Phone +49 (0)911 2336-0
Fax +49 (0)911 2336166
zv(at)ctz-nuernberg.de
www.tourismus.nuernberg.de

Opening hours during the fair:
Tue 29.01. – Fri 01.02.2013: 8:00 a.m. – 10:00 p.m.
Sat 02.02. – Mon 04.02.2013: 9:00 a.m. – 7:00 p.m.

CloakRooms

Hall 11, Ground Floor
Service 6/7, Basement
Service 1/2 and 4/5, Basement
Service 3/4, Ground Floor
Service 1/ Mitte, Ground Floor
Service 9 / Mitte, basement
NCC West, Ground Floor
NCC Ost, basement
NCC Mitte, ground floor

Conference and Meeting Rooms

Only for exhibitors

Before the fair:
Book via Sabrina Huck
Phone: +49 (0)911 998 13-54

During the fair:
NCC Ost, presscentre, level 1
Phone +49 (0)911 8606-6940
Fax +49 (0)911 8606-6939

For visitors: see "Visitor's Meeting Rooms"

Conference: Global Toy Conference

Mon 04.02.2013: 9:30 a.m. – 4:15 p.m.
NCC Mitte, Hall Brüssel

Ticket prices:
In advance: € 199.00
At the cash desks on arrival: € 249.00
In NCC Ost, NCC West and NCC Mitte. Price includes lunch.

Information on conference tickets:
Illa Krawtschenko
i.krawtschenko(at)spielwarenmesse.de
www.globaltoyconference.com

Copy-Service

see "BusinessLounge"

Courier Services

FedEx Express Exposervice
Entrance Frankenhalle

Opening hours
Wed 30.01. – Sun 03.02.2013: 8:30 a.m. – 6:00 p.m.
Mon 04.02.2013: 8:30 a.m. – 9:00 p.m.
Phone +49 (0)911 8606-4608 or -4609

FedEx Express Station
Emmericher Straße 27
90411 Nürnberg
Phone +49 (0)911 9558940

Credit Cards

Accepted at all ticket desks

Customs Clearance Offices

ServicePartnerCenter, level 1, Room 1.12 and 1.13
Phone +49 (0)911 86066107
Fax +49 (0)911 86066108

Opening hours:
Mon 21.01. - Thu 24.01.2013: 8:30 a.m. -5:15 p.m.
Fri 25.01.2013: 8:30 a.m. - 3:45 p.m.
Mon 28.01. - Thu 31.01.2013: 8:30 a.m. – 5:15 p.m.
Fri 01.02.2013: 8:30 a.m. – 3:45 p.m.
Mon 04.02. - Thu 07.02.2013: 8:30 a.m. – 5:15 p.m.

Schenker Deutschland AG
ServicePartnerCenter, Level 1
Phone +49 (0)911 817480

Kühne & Nagel AG & Co. KG
ServicePartnerCenter, Level 1
Phone +49 (0)911 9818560

D

Day Care Center

NCC West, Level 0
Room Venedig (please follow the signs "Day Care Center")

Opening hours:
Wed 30.01. - Mon 04.02.2013: 8:00 a.m. - 6:00 p.m.

Delivery address for shipments to your booth

Please address your deliveries as follows:
Spielwarenmesse International Toy Fair Nürnberg 2013
Messezentrum
company:
hall: stand:
90471 Nürnberg, Germany

Dialysis

First Aid Centre NCC West/ Hall 12
Phone +49 (0)911 8606-6756

Doctor

NCC West, Ground Floor, Room 0.058
Phone +49 (0)911 8606-675

Drugstore Articles

Foyer Hall 12.0
NCC Ost, Ground Floor

E

Emergency Call

112 (without area code)
Phone +49 (0)911 19222

Employment Office

Lorenz Personal GmbH & Co. KG
Temporary staff agency
NCC Ost, level 0
Phone +49 (0)911 21466613
Fax +49 (0)911 21466655
www.lorenz-personal.de

ExhibitorsLounge

NCC West, Level 1

For exhibitors with queries to the current fair
For exhibitors who would like to apply for the next Toy Fair in 2013

Exhibitors Shop

Service 5/6 on Level 1
Contact point for all service providers in Nürnberg Exhibition Center, purchase of sundry materials

Opening hours:
Mon 21.01. – Fri 25.01.2013: 8:00 a.m. – 4:00 p.m.
Sat 26.01. – Sun 27.01.2013: 10:00 a.m. – 3:00 p.m.
Mon 28.01. – Tue 29.01.2013: 8:00 a.m. – 6:00 p.m.
Wed 30.01. – Fri 01.02.2013: 8:00 a.m. – 4:00 p.m.
Sat 02.02. – Mon 04.02.2013: 8:00 a.m. – 2:00 p.m.

F

Fair Date for the Upcoming Year 2014

29.01. – 03.02.2014

Fair Management >>Exhibitors<<

NCC West, 2nd Floor
Opening hours: Daily 8:00 a.m. – 5:00 p.m.

Fair Management >>Visitors<<

Entrance Mitte
Opening hours: Daily 8:00 a.m. – 5:00 p.m.

Fair Service Express – get it!

A competent service team helps you take care of all the urgent minor and major problems of everyday work at the fair.

Opening hours:
Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat/Sun: 10:00 a.m. – 3:00 p.m.

Hotline: +49 (0)911 8606-8090

Fairshops

Foyer Hall 12.0
NCC Ost, Ground Floor

Fax Service

for incoming and outgoing faxes, (incoming faxes must be collected there)
in the Business Lounge, Entrance NCC Mitte, ground floor

Opening hours:
Mon 28.01.2013: 1:00 p.m. – 5:00 p.m.
Tue 29.01. – Mon 04.02.2013: 8:30 a.m. – 5:00 p.m.
Phone +49 (0)911 86066191
Fax +49 (0)911 86064623

Fire Brigade

Feuerwache 5, Karl-Schönleben-Str. 80
Sicherheitswache (Office)

Phone +49 (0)911 2316500
Emergency call 112 (without area code)

First-Aid Centers

Frankenhalle: Phone +49 (0)911 8606-6356
Funktions-Center: Phone +49 (0)911 8606-6209
NCC West/ Hall 12: Phone +49 (0)911 8606-6756
NCC Ost: Phone +49 (0)911 8606-6956

Fireworks Display

Sat 02.02.2013: 6.05 p.m.

Hot Wine

Fairpark
In front of Entrance Mitte
In front of Entrance Frankenhalle

Florist

Blumen Kuhn Floraldesign GmbH
Floral stand decoration, event decoration
Frankenhalle / Hall 11
Phone +49 (0)911 221355
Fax +49 (0)911 209483
messe(at)blumenkuhn.de
www.blumenkuhn.de

Forwarding Agencies

for Halls 1 – 7/7A, 4A:
Schenker Deutschland AG
Messezentrum 1
90471 Nürnberg
ServicePartnerCenter, Level 1
Phone +49 (0)911 817480
Fax +49 (0)911 8174825
www.schenkerfairs.com

for Halls 8 – 12, all Levels:
Kühne & Nagel AG & Co KG
Messezentrum 1
90471 Nürnberg
ServicePartnerCenter, Level 1
Phone +49 (0)911 9818560
Fax +49 (0)911 98185629
exposervice.nuernberg@kuehne-nagel.com
www.kuehne-nagel.com

Furniture, Crockery, Cutlery

Deutsche R+S Dienstleistungen
GmbH & Co. KG
Weltausstellungsallee 19
30539 Hannover
Phone +49 (0)511 1600270
Fax +49 (0)511 1600190
Service-Center Mitte, Ground Floor, Counter Hall

G

Gifts

Exclusive gifts at the Information-Counter Foyer Hall 10

See "ToyShop"

Global Toy Conference

Mon 04.02.2013: 9:30 a.m. – 4:15 p.m
NCC Mitte, Room Brüssel

Ticket prices:
In advance: EUR 199.00
At the cash desks on arrival: EUR 249.00
In NCC Ost, NCC West and NCC Mitte. Price includes lunch.

Information on conference tickets:
Illa Krawtschenko
i.krawtschenko(at)spielwarenmesse.de
www.globaltoyconference.com

I

Ice Cream

Between halls 10-11
NCC West
Service 1/2, 2/3/4, 6/7, 8/9 and Service 9
and other changing locations

Information-Counters

Entrance Mitte
NCC West
NCC Ost
Hall 11 and in all service areas between the halls

InnovationCenter

Hall 4, Stand C-19, E-20

Insurance

KJ Finanz- und Versicherungsmakler GmbH
Klaus Jaksch
Bauerngasse 8, 90451 Nürnberg
Phone +49 (0)911 455020
Fax +49 (0)911 435412
KJ(at)vsm-makler.de

Internet

See "BusinessLounge" and "WLAN"

Interpreters

Lorenz Personal GmbH & Co. KG
Temporary staff agency
NCC Ost, Level 0
Phone +49 (0)911 21466613
Fax +49 (0)911 21466655
info-nbg(at)lorenz-personal.de
www.lorenz-personal.de

J

Juice Bar

Fresh-pressed juices and fruit salads
Service 5/6

K

Kids India Information booth

Entrance NCC West

L

Legal services/Lawyers

Dr. Scholz & Weißpfenning
NCC Mitte, Level 1, VIP 1 und VIP 2,
Phone +49 (0)911 8606-6268 or -6269

Dr. Cöster & Partner
NCC Ost, Level 3, Galileo Lounge
Phone +49 (0)911 8606-6918
Fax +49 (0)911 8606-6697

Lockers

In the Cloak Rooms in Service 10
Service 1/Mitte
Foyer of NCC West
NCC Ost, Basement

Lost and Found

Police station, Funktions-Center, Ground Floor
Facility Service, Mitte, Ground Floor, Room 0.01
Facility Service, Ost, Ground Floor

M

Massage

Wellness-Lounge at Service 5/6
Phone +49 (0)179 5020211
www.balance4body.de

MediaPoint

Trade Magazines Stand, NCC Ost

Medicine Collection Service

First-aid staff collects medicines from a chemist’s shop 2x daily. Prescriptions can be handed in in all first-aid centers. Medicines must be paid for.
Phone +49 (0)911 8606-6156

N

NEC New Exhibitor Center

Hall 11.1, new companies in one pavilion

Newspapers, Magazines

Foyer Hall 12.0, NCC Ost

O

Opening Hours of the Fair

Wed 30.01. – Sun 03.02.2013: 9:00 a.m. – 6:00 p.m. (last entry 5:00 p.m.)
Mon 04.02.2013: 9:00 a.m. – 5:00 p.m. (last entry 4:00 p.m.)

Office Services

see "BusinessLounge"

P

Pharmacy

Wettersteinstr. 41
(Near fair grounds)

Opening hours:
Mon/Tue/Thu/Fri: 8:30 a.m. – 6:30 p.m.
Wed: 8:30 a.m. – 6:00 p.m.
Sat: 8:00 a.m. – 12:00 a.m.

Phone +49 (0)911 811551

see also "Medicine Collection Service"

Parking Garage

Opening hours
Mon 28.01. – Tue 05.02.2013: 7:00 a.m. – 7:00 p.m.
Exit is possible at all times

Parking Permits for Exhibitors and Visitors

Fa. Engelhardt & Co.
Service Partner Center, Level 1
Phone +49 (0)911 9811880
Fax +49 (0)911 98118888
engelhardt(at)engelhardt-sicherheit.de

Day parking permit EUR 8.00
Permanent parking permit EUR 48.00

Party Service for Exhibitors

Food and drink for receptions and conferences, delivery service to the stands:

Gaststättenbetriebe Kurt Lilly GmbH
Phone +49 (0)911 984800
Fax +49 (0)911 9848029
info(at)lilly-ist-lecker.de

Lehrieder Catering-Party Service GmbH & Co KG
Phone +49 (0)911 8606-6114
Fax +49 (0)911 8606-6115
info(at)lehrieder.de

Phone

NCC West
NCC Ost
Service 1/2
Service 5/6
Service 8/9

Photographer

Foto Zierold
Phone +49 (0)911 440844
Mobile +49 (0)171 3580060

Police Station

Funktions-Center Mitte, Ground Floor
Phone +49 (0)911 8606-6154

Press Center Ost

NCC Ost, Level 1
Phone +49 (0)911 86066940
Fax +49 (0)911 86066939

Public Transportation

You can use all public transport services covered by the Nuremberg integrated transport system (VGN) free of charge during the International Toy Fair, provided you have a valid entrance pass for the fair. Your paper ticket also acts as your ticket for travel by public transport. If you have an e-ticket, please always have the separate VGN printout with you as proof of entitlement.

From the Hauptbahnhof (central rail station):
Take the U1 or U11 underground line to the exhibition centre. The "Messe" underground station is directly opposite the main entrance to the exhibition centre.

From Airport Nürnberg:
Take the U2 underground line to the central rail station, where you change to U1 or U11 underground line to the "Messe" station.

R

Restaurants

Restaurant Mitte – international cuisine (waiter service), open from 7:30 a.m. – breakfast service
Restaurant, NCC Mitte – high quality snacks (self-service)
Restaurant West, level 1, NCC West – international cuisine (waiter service)
Restaurant "Vasco da Gama", NCC Ost, level 1 – international cuisine (waiter service)
Restaurant Süd, Service 4/5 – international cuisine (self-service)
Restaurant “Mediterrano” Messepark Pavilion (waiter service)
Restaurant Süd-Ost in Service 3/4 – international cuisine (waiter service)
Restaurant Nord, Service 8/9 – international cuisine (self-service)
Restaurant at Hall 11 – Asia Point (self-service)
Blue Restaurant at Hall 11.1 – international cuisine (waiter service)
Restaurant “Toscano” at Service 5/6 – Italian cuisine (self-service)
Pizzeria in Passage 6/7 – Italian cuisine (self-service)
"Giebelhaus" between Hall 2/4 – country-style cuisine (self-service)
“Giebelhaus” between Hall 7/8 – country-style cuisine (self-service)

Rest Area Entrance Mitte

Service-Center Mitte, Ground Floor, Counter Hall
Foyer Hall 11
NCC West, Level 0
NCC Ost
Service 5/6
Between Hall 10 and 11
In the expressways

S

Security Service

Engelhardt & Co. Sicherheit GmbH
ServicePartnerCenter, Level 1
Phone +49 (0)911 9811880
Fax +49 (0)911 98118888
engelhardt(at)engelhardt–sicherheit.de

Shuttlebus

Daily 7:00 a.m. – 8:00 p.m.

Spielwarenmesse App

The free app for mobile devices can be downloaded on www.toyfair.de/app or obtained directly at the information counters in the entrance areas, depending on your terminal.
Provision: iPhone, BlackBerry, Java Handy, Windows Mobile and Android

Stand Construction

Mesomondo GmbH
Exhibitors Shop, Service 5/6, Level 1

Messebau Wörnlein
Exhibitors Shop Service 5/6, Level 1

Stand Personnel

Arranged by
Lorenz Personal GmbH + Co. KG
Temporary Staff Agency
NCC Ost, Level 0
Phone +49 (0)911 2146638
Fax +49 (0)911 2146655
personal(at)lorenz-personal.de
www.lorenz-personal.de

Stand Guards

see "Security Services"

Stationery

Foyer Hall 12.0
NCC Ost, Level 0

T

Taxi

Phone +49 (0)911 19410
Taxi stands at entrances NCC West and NCC Ost

Telecommunications

NürnbergMesse GmbH
Messeservice
Messezentrum
90471 Nürnberg
Phone +49 (0)911 8606-4848 (Communication products: DSL, Phones)
Phone +49 (0)911 8606-4000 (Wireless LAN products)

Toilets for Handicaped People

NCC West
NCC Ost
Service 10
Hall 11
Hall 7A, Service 7
Service 3/4 , Ebene 0
Service 5/6 on 1st floor
Hall 4A, Service 4
Multistorey car park on Große Straße
Funktionscenter Mitte
Hall 12 (Expressway)

ToyAward

Presentation of the winners in the InnovationCenter in Hall 4. Choose your favourite product and look forward to great prizes!

Toy Business Forum

Up-to-date information and tips for toy retailers in the InnovationCenter in Hall 4.
Thursday 31.01. to Sunday 03.02.2013: 1:00 p.m. – 3:00 p.m.
Monday 04.02.2013: Trailershow License Trends 2013 all day

Toys 3.0

Spielwarenmesse eG’s Toy Fair Special focuses on digital and electronic toys, games and interactive content on smartphones and other tablet devices. Product presentations, live events and know-how is shown on 300m² in Central (Mitte) Entrance.

ToyShop

Toy Fair merchandising articles
NCC Ost

Translator

Arranged by
Lorenz Personal GmbH + Co. KG
Temporary Staff Agency
NCC Ost, Level 0
Phone +49 (0)911 2146613
Fax +49 (0)911 2146655
personal(at)lorenz-personal.de
www.lorenz-personal.de

Transport Trolley

Leasing by Fa. Grabinger
Phone +49 (0)911 8606-5223

U

Underground

You can use all public transport services covered by the Nuremberg integrated transport system (VGN) free of charge during the International Toy Fair, provided you have a valid entrance pass for the fair. Your paper ticket also acts as your ticket for travel by public transport. If you have an e-ticket, please always have the separate VGN printout with you as proof of entitlement.

From the Hauptbahnhof (central rail station)
take the U1 or U2 underground line to the exhibition centre. The "Messe" underground station is directly opposite the main entrance to the exhibition centre.

From Airport Nürnberg
you can reach the exhibition centre with the U2 underground line as far as the central rail station, where you change to U1 or U2 underground line to the "Messe" station.

V

VAT Refund

(for foreign exhibitors)

Rechtsanwälte Dr. Scholz + Weißpfenning
NCC Mitte, Level 1, VIP 1 und VIP 2,
Phone +49 (0)911 8606-6268 or -6269

Opening hours during the fair:
10:00 a.m – 12:30 p.m and 1:30 p.m. – 5:00 p.m.

Visitors’ Meeting Rooms

Only for visitors

Before the fair:
besucher(at)spielwarenmesse.de
Subject: "Visitors' Meeting Rooms"

During the fair:
NCC Ost, Room Helsinki, Level 2,
Phone +49 (0)911 86066936

W

Wheelchair Hire

Funktions-Center, Service 1/Mitte, Entrance Mitte
Free use on depositing passport/identity card

Contact before the fair:
Marion Weiß, Visitor Services
Phone +49 (0)911 998 13-22

WiFi

Please buy vouchers by credit card at the Information Counters during the fair.
60 minutes: EUR 8.00
1 day (– 12 p.m.): EUR 40.00
Valid until 12:00 p.m. on day of use.
The online time starts after login.
The connection is cleared once the total period of use has expired.

World of Toys Information booth

Entrance NCC Ost

Y

Young Innovative Companies

Hall 11.1 - This pavilion is sponsored by the Federal Ministry of Economics and Technology (BMWi).

YourToyCom

YourToyCom, the international platform for toy professionals.
www.yourtoycom.com